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I haven't received my order confirmation. Help!

When you book a course with us, our system should automatically send an order confirmation email to the billing email address (not the student email address). If you can’t find your order confirmation email, please first wait a few minutes and then check your junk inbox because sometimes our emails can end up in there.

If you still can’t find the order confirmation, then either something weird happened on our email server, or you might have made a typo when entering the email address (over the past 5 years, we’ve found that both these scenarios are equally common). If that's the case just fill in your details here, and we'll get back to you to confirm everything's okay! 

Last minute bookings...

If you’ve booked a course last-minute and are having issues finding the confirmation email, then please don’t worry. The order confirmation doesn’t really say anything interesting, but it does give you a link to the course joining instructions. We have everyone’s registered names on the system, so you don’t need the confirmation email to gain entry into the course, provided you remember what your name is!